We quickly confirm the reported technical issues or performance issues and analyze the situation to make sure we fully understand what caused the issue before acting.
The team employs fixes, patches, or updates, using incremental steps to fix the problem, while ensuring your application or website remains stable and functional.
Once the issue has been resolved, we carry out testing before we jump to the conclusion, we will always confirm with you before closing the ticket to ensure you're satisfied.
Our post-launch support begins with understanding your product and potential technical needs. We then monitor its performance, track any issues, and apply timely fixes or updates as needed. Whether it’s a bug, a minor enhancement, or a server-related concern, our team ensures quick resolution. We also coordinate with your internal team to ensure smooth communication and ongoing stability after deployment.
Our post-launch technical support includes bug fixing, performance optimization, minor enhancements, and help with system usage. We also monitor uptime, server health, and application behavior to catch any unexpected issues. If any critical errors arise, our team steps in quickly to resolve them and keep your project stable and user-friendly.
We offer flexible post-launch support depending on your needs — from short-term coverage to ongoing monthly support plans. Whether you need assistance for a few weeks or continued partnership for maintenance, updates, and improvements, we tailor our support duration and level of involvement to match your project’s scale and complexity.
Yes, we do support third-party or pre-built projects, but we begin with a full audit to understand the code, structure, and possible risks. Once reviewed, we provide the same level of care and attention as we would for a project we developed. Our goal is to ensure the application continues to perform reliably, regardless of who built it.
